A Texas Two-Step
H-E-B is aggressively competing on price and freshness.
In-store coupons and cross-merchandising are prominent in outlets.
Perishables areas feature a variety of private-label brands.
Though its roots go back 107 years, the H.E. Butt Grocery Co. is exceedingly vibrant.
The San Antonio-based operator of the H-E-B and Central Market supermarket chains is keeping pace with evolving shopper behavior to remain a formidable competitor to such foes as Wal-Mart Stores Inc. and Whole Foods Market Inc.
There are 329 mainstream H-E-B outlets in Texas and Mexico and nine Central Market locations in Texas.
Central Market carries large amounts of fresh, prepared and artisan perishables, including more than 700 hand-cut cheeses and hundreds of meat and seafood offerings in what the company calls its “European-style fresh market.”
H-E-B, meanwhile, is leveraging price and freshness to standout in a crowded sector.
“H-E-B concentrates with a huge intensity on Walmart since Walmart has a price focus and H-E-B does not want to give them an inch,” says Bill Bishop, chief architect of Brick Meets Click, a Barrington, Ill.-based information advisory firm. “H-E-B is concentrating on market share and a lot of their activity is designed to gain and defend that share. That pretty well means they have to give strong price offers.”
And those offers include the generous distribution of coupons throughout the store.
An H-E-B outlet in Waxahachie, Texas, about 25 miles south of Dallas, recently had dozens of coupons attached to shelves featuring buy one, get one free offers, and promotions where shoppers could get 50 cents to $2 off a product’s shelf price.
Deals included $2-off H-E-B fully cooked frozen breakfast sandwiches; $1-off So Delicious coconut milk; and 50 cents-off Land O’ Lakes fresh butter taste spread.
Many of the coupons also involve cross-merchandising.
Among the offers were buy a family pack of 16.1-ounce H-E-B lunchmeat and get a 12-ounce
H-E-B American Singles cheese for free; buy one-half pound of H-E-B Fried or Cajun Fried turkey breast, or Central Market Oven Roasted turkey and get one-quarter pound of Jalapeño or Pesto Jack cheese for free.
In addition, shoppers that bought Michael Angelos frozen meals received an H-E-B Gourmet pound cake for free; and those that purchased Stouffer’s family size meals received a free Sara Lee cheesecake.
“H-E-B has found that coupons are a very effective tool for communicating,” Bishop states. “It allows them to offer a low price [and create the perception of being a lower-price merchandiser] without having to lower the shelf price.”
The retailer also leverages a variety of private-label brands, which are intended to represent value and quality.
Hill Country Fare and Hill Country Essentials are targeted at budget-minded shoppers, with the brands up to 40-percent less expensive compared to national brands, the company reports.
|H-E-B-branded products are “high-quality” and “specifically created for Texas tastes.”|
Items include frozen chicken breast, frozen popcorn chicken, packaged cheese, smoked sausage, bacon, refrigerated side dishes—such as mashed potatoes, macaroni and cheese, and mustard potato salad—and fajitas.
H-E-B-branded products are “high-quality” and “specifically created for Texas tastes,” the retailer notes.
Among the products are refrigerated chicken, frozen tacos, frozen cheese sticks, frozen tilapia fillets, milk, frozen fruit, frozen breakfast tacos, rotisserie chicken, fully cooked brisket and seasoned fajitas.
The Central Market brand is for foods with “the freshest and most pure ingredients,” and includes organic butter, frozen vegetables, soymilk, frozen mini waffles, organic cage-free brown eggs, organic omega 3 eggs, frozen pizza and frozen fruit.
H-E-B At A Glance
Chairman and CEO
The “Fully Fit” moniker is attached to some H-E-B-branded health-oriented selections.
Another brand, H-E-Buddy, features kid-oriented products that are designed to be tasty and nutritious.
Selections are free of trans fats, high fructose corn syrup and partially hydrogenated oils, and have no more than 35 percent of calories from fat, 10 percent of calories from saturated fats and 25 percent of calories from added sugar.
Selections include whole grain breaded chicken nuggets, junior burgers and string cheese.
“Signature private-label products are a way to create a point of differentiation from the competition so that the customer isn’t just buying because of the price,” says Marcia Schurer, president of Culinary Connections, a Chicago-based food marketing and consulting firm. “They also are buying because of quality and the ability to purchase something that they can’t get anywhere else.”
She adds that H-E-B “seems to have the pulse of the customer market, food trends, the economy and their competition and is developing merchandising strategies with those elements in mind.”
Such strategies include creating co-merchandising displays in stores.
A case in the deli area of the Waxahachie outlet, for instance, had a “meal deal” sign which noted that shoppers who bought Oscar Mayer Deli Fresh ham or Oscar Mayer Cooked ham and Kraft American Singles cheese could get a choice of items for free with an in-store coupon: Kraft Sandwich Shop mayonnaise, Kraft Velveeta, Kraft Easy Mac Cups or Kool Aid.
Another deli display had a sign that noted, “Healthy Savings, Great Tastes Under $8,” adding that persons who bought the four items in the case—H-E-B Beef stir fry, H-E-B Broccoli stir fry, Uncle Ben’s Boil-in-Bag brown rice, and Hill Country Fare canola oil would save $4 with an in-store coupon.
In addition, another in-store coupon—with the heading “Combo Loco, Look What’s Free”—stated that customers who buy H-E-B Classic Selections Self-Rising pizza would get such free items as H-E-B Creamy Creations fruit bars, Hill Country Fare garlic bread, or Five Cheese bread.
“Meal deals are a good way to not just compete with other retailers, but with all fast-food and fast-casual options that customers have within driving distance of their home, work or where they play,” Schurer states. “With so many consumers struggling to make the mortgage payments, using food stamps and being unemployed, I don’t know any retailer who doesn’t need to think about ‘deal’ strategies unless they are selling to a very high income, elite population.”
A sign over the meat case, for instance, contains the photos of 10 store butchers and states, “Fresh Quality Meats Cut With Pride By H-E-B Master Cutters. Total Satisfaction Guaranteed.”
A smaller sign has photos of two seafood associates and states, “Fresh Quality Seafood Sold With Pride By Your H-E-B Seafood Specialist.”
The self-service meat case, meanwhile, features freshly cut beef in overwrap trays, ground beef chubs and value-added selections in case-ready packages.
|“H-E-B’s private-label offerings will continue to be strong,” Bishop says.|
Among the value-added offerings is H-E-B-branded boneless/skinless chicken breast in Lemon Pepper, Teriyaki, and Sweet Chili varieties, pork fajitas and beef fajitas.
Also available is Hill Country Fare-branded case-ready boneless/skinless chicken breast tenders, chicken wings, leg quarters and wing drummettes.
Air-chilled organic chicken under the Central Market brand includes thighs, breasts and drumsticks, and all-natural H-E-B-branded chicken features boneless/skinless breasts and leg quarters.
Roasted rotisserie chicken and other prepared foods,meanwhile, are marketed in an island hot case display near the deli.
Under signage that states, “H-E-B Chef Prepared Foods, Mealz to Go!” are Mesquite BBQ chicken ($6.99 for a 40-ounce package); Roasted chicken ($4.49 for a 29-ounce bird); and Rotisserie chicken in Original or Lemon Pepper varieties ($6.99 for a 40-ounce package).
Items carry the H-E-B or Hill Country Fare brand.
“H-E-B’s private-label offerings will continue to be strong,” Bishop says. “They are influential in the market and want to offer consumers a good price point.”
And the retailer also is positioned to compete aggressively with Walmart, he states.
“Walmart’s perishables are typically not regarded as the strongest part of their offerings,” Bishop adds. “H-E-B wants to be in the sweet spot where their quality is superior and the price is very competitive.”