Issaquah, Wash.-based Costco was rated the most customer friendly retailer, both in-store and online, in a list released Feb. 7 by the Consumer Reports National Research Center.
Costco was the only retailer to earn an outstanding grade among 10 major retailers including J.C. Penny, Macy’s, Target and Walmart.
The list used data from more than 26,000 readers and 55,108 shopping experiences in which consumers bought a variety of products.
Coming with a clear, comprehensive plan was the key to success for Longo Brothers Fruit Markets when the grocer decided to roll out a two-tier private label strategy, Jenny Longo and Robert Koss tell PLBuyer editor Chris Freeman in this podcast.
No brand is immune to crisis.
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